- Extend your restaurant team with dedicated, expert agents at the ready to assist your phone-in customers
- Increase average check size with consistent suggestive selling and up-selling
- Drive sales with outbound marketing services for your to-go and catering business
Based in our Andover, MA headquarters, Exit41 operates the industry’s only boutique, PCI compliant Call Center, staffed with expert agents to seamlessly represent your brand and provide a superior level of service to your phone-in customers, so you can focus on what’s happening inside your restaurant. We take a consultative approach to getting the order right, completing the “whole order,” and building relationships with your customers. The results? Increased sales (more orders captured), higher average checks, and more loyal customers. The Exit41 Call Center is a multi-platform environment running Exit41’s feature-rich ordering application, designed specifically for processing food orders in a call center to effectively serve customers.
What we provide:
- Customized brand experience, extending your restaurant to capture all calls
- 100% focus on the customer, expert consultation on your catering, delivery or takeout menu
- Highly trained brand dedicated agents that know your menu inside and out
- Ability to recognize repeat customers and their orders to build relationships and loyalty
- “Click to Call” option to provide your online customers with expert agent assistance when needed
- Operational order management, active order overflow and re-distribution, seasonal spike management and key operational insights
- A powerful central customer database that unifies customer identification and order history across ordering channels to enable rich reporting
- Ability to leverage customer information for outbound marketing calls, email, and incentive programs
La Madeleine grows takeout business 6%
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At their headquarters in Andover, MA, Exit41 runs a boutique restaurant Call Center that essentially acts as an extension to our café by taking all phone orders. “It’s like we hired an associate to sit in the office all day and answer the phones…”
- Richard Hodges, Senior Director of Technology, la Madeleine |
Qdoba’s same-store sales exceed expectations; catering sales up
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Catering is a core growth strategy for Qdoba. We consider the Exit41 Call Center an extension of our restaurants and of our brand. So far, with this centralized model we are seeing higher check sizes and are able to simplify restaurant operations so our employees can focus on food and service for our in-restaurant guests.”
- Karen Guido, vice president of marketing, Qdoba Mexican Grill |